Introduction

At LoomBros, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

By using our website, you consent to the data practices described in this policy. We encourage you to read this Privacy Policy carefully to understand our practices regarding your personal data.

Information We Collect

We collect information that you provide directly to us, including:

• Personal Information: Name, email address, telephone number, billing and shipping addresses
• Payment Information: Credit/debit card details (processed securely through our payment providers)
• Order Information: Products purchased, order history, and preferences
• Communication Data: Correspondence with our customer service team
• Account Information: Username, password, and account preferences

Automatically Collected Information

When you visit our website, we automatically collect certain information, including:

• Device Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, browsing patterns
• Location Data: General geographic location based on IP address
• Cookies: Small data files stored on your device to enhance your browsing experience

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders, including shipping and delivery
• Communicate with you about orders, products, services, and promotional offers
• Provide customer support and respond to your enquiries
• Improve our website, products, and services
• Personalise your shopping experience and recommend products
• Prevent fraud and enhance security
• Comply with legal obligations
• Send marketing communications (with your consent)

Sharing Your Information

We may share your personal information with:

• Service Providers: Shipping carriers, payment processors, and IT service providers who assist in our operations
• Marketing Partners: With your consent, for promotional purposes
• Legal Authorities: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

Cookies Policy

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and login information
• Understand how you use our website
• Improve our website functionality
• Deliver relevant advertisements

You can manage cookie preferences through your browser settings. However, disabling cookies may affect website functionality.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

Under UK data protection laws, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights, please contact us using the details provided below.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When we no longer need your data, we will securely delete or anonymise it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

Children's Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: