Agreement to Terms

Welcome to LoomBros. These Terms of Service ("Terms") govern your use of our website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

Eligibility

To use our website and make purchases, you must be at least 18 years of age or have the consent of a parent or guardian. By using our website, you represent and warrant that you meet these eligibility requirements.

Products and Pricing

• All product descriptions, images, and specifications are as accurate as possible. However, actual colours may vary slightly due to monitor settings.
• Prices are displayed in GBP (£) and include VAT where applicable.
• We reserve the right to modify prices at any time without prior notice. Price changes will not affect orders already placed.
• In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.
• Promotional offers and discounts are subject to terms and conditions and may be withdrawn at any time.

Orders and Payment

When you place an order with us:

• You are making an offer to purchase products, which we may accept or decline at our discretion.
• Order confirmation does not constitute acceptance. Acceptance occurs when we dispatch your order.
• We reserve the right to refuse or cancel any order for reasons including product availability, errors in pricing or product information, or suspected fraud.
• Payment must be made in full at the time of order using accepted payment methods (Credit/Debit Cards, PayPal, Apple Pay, Google Pay).
• All payment transactions are processed securely through our trusted payment providers.

Account Responsibilities

If you create an account with us:

• You are responsible for maintaining the confidentiality of your account credentials.
• You must provide accurate, current, and complete information.
• You are responsible for all activities that occur under your account.
• You must notify us immediately of any unauthorised use of your account.
• We reserve the right to suspend or terminate accounts that violate these Terms.

Intellectual Property

All content on our website, including text, graphics, logos, images, product designs, and software, is the property of LoomBros or our licensors and is protected by intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

Product Quality and Care

Our luxury home textiles are crafted with premium materials. To ensure longevity:

• Please follow care instructions provided with each product.
• Failure to follow care instructions may void any quality guarantees.
• Natural fabrics may experience slight shrinkage after first wash – this is normal.
• Colours may vary slightly between batches due to natural dye processes.

Limitation of Liability

To the fullest extent permitted by law:

• We provide our website and products "as is" without any warranties, express or implied.
• We are not liable for any indirect, incidental, special, consequential, or punitive damages.
• Our total liability shall not exceed the amount paid for the product(s) in question.
• Nothing in these Terms excludes or limits liability for death, personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Indemnification

You agree to indemnify, defend, and hold harmless LoomBros, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website, violation of these Terms, or infringement of any third-party rights.

Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose or in violation of any laws.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Interfere with or disrupt the integrity or performance of our website.
• Use automated systems (bots, scrapers) to access our website without permission.
• Transmit any malicious code, viruses, or harmful content.
• Engage in any activity that could damage our reputation or business interests.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, war, terrorism, strikes, government actions, supply chain disruptions, or pandemics.

Governing Law and Dispute Resolution

These Terms are governed by the laws of England and Wales. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the courts of England and Wales. We encourage you to contact us first to resolve any disputes amicably.

Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting on our website. Your continued use of our website after changes constitutes acceptance of the revised Terms. We recommend reviewing these Terms periodically.

Contact Information

For questions about these Terms of Service, please contact us: